Featured Questions

Which casters should you choose?
  • For a floor with low-pile carpet, choose the carpet casters option.
  • For a floor with a hard surface (tiles, wood flooring), choose the hard floor casters option.

Faq Sections

Choice of options and sizes
How to choose the size of the Aeron chair?

The size chart provided by Herman Miller is for guidance only.

It is always best to try the chairs at our showroom or call us by phone for advice.


Which casters should you choose?
  • For a floor with low-pile carpet, choose the carpet casters option.
  • For a floor with a hard surface (tiles, wood flooring), choose the hard floor casters option.

I do not find the chair configuration that appeals to me on your site, what should I do?

On our site, we have preselected colour combinations to make your choice easier.

However, we can order the combination of your choice. Send us an email with the details of your preferred configuration and we will send you a detailed offer in return.


Delivery
Is delivery included in the price of your chairs for all of Switzerland?

Yes, the delivery cost is included in the price of all our chairs, and we deliver throughout Switzerland.


Can I collect my chair from your showroom?

If you prefer to collect the chair from our showroom, please write this in the comment section of your eshop order.

This does not affect the price of the chair.


Questions about office chairs
What is the difference between the Aeron chair and the Embody chair?

Both chairs are ergonomic and offer all the necessary adjustments for a healthy sitting posture. They are both extremely comfortable, but their comfort differs.

We strongly recommend trying them in person. We cannot tell you that one chair is better than the other — both are among the most comfortable and ergonomic chairs on the market. However, if you have the opportunity to try them, you will likely find the chair that best suits your body shape.

That said, the Aeron chair stands out because it is available in three different sizes. It is the only chair on the market to offer this option (A = small / B = medium / C = large).


What is the difference between the Aeron chair and the Mirra 2 chair?

The Aeron chair in size B, with all options, is comparable to the Mirra 2 chair with all options in terms of comfort and ergonomics.

The lumbar support on the Mirra 2 is different (it moves up and down).

Overall, both chairs are excellent ergonomic chairs. The difference lies mainly in the feeling they provide when seated.


Can the Cosm chair be used as a task chair?

The Cosm chair was designed for shared workspaces where chairs are used by multiple people. It is not part of the ergonomic task chairs we typically recommend for full-day desk work.

However, the version with adjustable armrests can be suitable for some users. If you are considering it as a task chair, we strongly recommend trying it first to see if it meets your comfort and support needs.


Showroom
What are the opening hours of your showroom?

We do not have set opening hours (despite what is listed on Google), as our showroom is by appointment only. You can either send us an email or call us to arrange a visit.


Are you open on Saturdays?

Unfortunately, we are not open on Saturdays.

However, we do our best to be as flexible as possible during the week to welcome you by appointment.


Warranty
How does the chair warranty work?

All Herman Miller chairs come with a 12-year warranty.

If you experience any issue with your chair, please send us an email with a description of the problem, a photo of the chair, and a photo of the label located underneath your chair.

This label shows the manufacturing date of your chair. The warranty is valid for 12 years from that date.


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