General terms of sale

General terms of sale

1. Validity of the general terms

1.1 These general terms apply to sales contracts concluded with private customers and companies through the SV Concept website www.svconcept.ch. They are deemed accepted by the buyer as soon as an order is placed.

2. Prices

2.1 The prices are indicated in Swiss francs. Value-added tax and delivery charges are shown separately on the invoice and included in the total order amount.

2.2 SV Concept reserves the right to change its prices at any time. Only the prices published on the SV Concept website at the time of the order shall apply.

3. Delivery conditions

3.1 The delivery of our products is possible in Switzerland only.

3.2 The delivery dates indicated on the website are approximate. The buyer will be informed of the exact delivery date of their goods as soon as possible after placing an order. SV Concept cannot in any case be held responsible for any delay in delivery, which may be due to its supplier Herman Miller. SV Concept reserves the right to make partial deliveries.

3.3 If a delivery made at the agreed delivery time is prevented or rendered impossible due to the buyer's fault, SV Concept reserves the right to charge the buyer for the costs of a second delivery as well as storage fees until the effective delivery.

3.4 The offers presented by SV Concept are only valid within the limits of available stock. SV Concept cannot in any case be held responsible if any product is no longer deliverable, out of stock, or even sold out.

4. Liability and warranty

4.1 The buyer must check the delivered goods upon delivery and report any defects or delivery errors immediately, and no later than ten days from the delivery, under penalty of waiver.

4.2 In the event of a defect, the buyer may request either a free repair or a replacement delivery, to the exclusion of any other claim. Their choice is final.

4.3 Herman Miller products are guaranteed – to the exclusion of any other warranty – according to the conditions available at the following link: warranty-herman-miller.pdf, conditions that form an integral part of these general terms of sale.

5. Payment

5.1 The following payment methods are authorised on our secure e-commerce complete platform: MasterCard and VISA (Saferpay). The buyer guarantees to SV Concept that they have the necessary authorisations to use the chosen payment method at the time of order validation.

6. Liability regarding online connections

6.1 SV Concept undertakes to ensure the best possible security of systems and programmes related to online connections according to current technical standards.

6.2 Customers must not disclose their passwords and usernames to third parties. SV Concept declines all liability in the event of abuse or negligence.

6.3 SV Concept is not responsible for defects and disruptions due to force majeure or an act, omission or negligence by third parties, in particular in the event of a security breach or temporary disconnection.

7. Personal data of the buyer

The personal data requested from the buyer at the time of the order is necessary for processing their order and may be disclosed exclusively to SV Concept's contractual partners involved in the execution of this order. The buyer agrees that this data may, if necessary, be transmitted abroad. The buyer may write to SV Concept to exercise their rights of access and rectification regarding the information concerning them and contained in SV Concept's files.

8. Governing law and jurisdiction

8.1 Swiss law, in particular the rules of the code of obligations, applies to these general terms and the sales contract.

8.2 The jurisdiction lies at the registered office of SV Concept (Geneva – Switzerland).

9. Amendments to the general terms

SV Concept reserves the right to make changes at any time to the content and scope of these general terms. The amendments will be communicated to the buyer by their publication on the website www.svconcept.ch.